In general, there is a lot of information available in our Knowledge Base for Boost (Volusion) Catalogs.

When you receive an order confirmation email message, do NOT use the email message to fulfill the order. This is a bad idea. You need to log into the Volusion Admin area and look at the order details. Ensure that the customer and order details make sense. Check the Fraud Score and if it is higher than "1%" then look at the Fraud Score details that are available for the order. Based upon the customer and order details, including the Fraud Score, determine if you wish to accept and fulfill the order, or if you wish to reject and cancel the order. Make sure you update the status of an order once it has been fulfilled or canceled.

Details on checking and fulfilling an order can be found here.

Many details on handling orders, such as canceling an order, doing a partial refund, changing quantity or removing one SKU from an order, updating order status, etc., can be found in the Orders Section of the Knowledge Base.

See articles within the Promotions & Discounts Section regarding the various discounts and coupons that are available, and how to set products to show up on the Featured Products listing on your catalog landing page.

There are many articles in the Products Section of the Knowledge Base, such as prioritizing products in search results, product not found in search, inhibit ordering of specific product, incorrect product pricing, violation of vendor MAP pricing, improving searchability, etc.

If you have any questions about your Boost / Volusion catalog, you can refer to the Boost Support page for options, or email your issue/question to support@emerge2.com