Change Quantity Ordered or Remove a Product from an Order (Volusion/Boost)

Change Quantity Ordered or Remove a Product from an Order (Volusion/Boost)

Context

To change the number of items ordered in an existing/submitted order, or to remove a product line from an existing order, use these instructions. After updating the order, if customer payment was already received, then you might need to also do a partial refund. If you need to cancel the entire order, go here instead.

Instructions

  1. Login to the catalog Admin area, find the order (Listing Orders), and go to that order's information page.
  2. Go to the "Details" section (click the "Details" heading to open the section if needed)
  3. Click "Edit" link beside the "PRODUCTS" subheading
This will expand the list of ordered products into 2 lines of input fields per product in the order. In addition, there will be 2 lines of column headings. The first line of headings relate to the first line of input fields for each product. The second line of headings relate to the second line of input fields for each product.
  1. Locate the product that you wish to change the quantity for.
  2. Update the previous quantity number in the associated input field under heading "Qty". If the product is no longer wanted, set its Qty to 0 (zero).
  3. Click the blue [SAVE] button to save this update in the order details.
This should update the various subtotals, tax, etc.

If the Grand Total is negative, then a partial refund might be due to the customer.