Orders
Adding Notes to Orders
The Volusion Admin system includes 4 types of Notes which can be added, edited or displayed when viewing an order's detailed information in the Admin area. On the order's information page, the "Notes" section is found above the "Payments" section, ...
Change Quantity Ordered or Remove a Product from an Order
Context To change the number of items ordered in an existing/submitted order, or to remove a product line from an existing order, use these instructions. After updating the order, if customer payment was already received, then you might need to also ...
Partial Refund of an Order (After Funds Captured)
To provide a partial refund of the customer's payment for an order (e.g. you aren't able to source one of the requested items) and you have already captured their payment funds yet. [However, if you have not captured their payment funds, go here ...
Partial Refund of an Order (Before Funds Captured)
To provide a partial refund of the customer's payment for an order (e.g. you aren't able to source one of the requested items) and you have not captured their payment funds yet. [However, if you have already captured their payment funds, go here ...
Fulfilling an "Unconfirmed Order" at Your Store: What are the steps?
What is an "Unconfirmed Order"? Emerge2 is able to configure your ecommerce catalog for what is called "Unconfirmed Orders." Unconfirmed Orders are submitted to the merchant without payment. The merchant then contacts the customer to confirm the ...
Capturing Credit Card Funds after Pre-Authorization
Volusion catalogs which accept credit card payments are usually configured in one of the follow ways: When the customer submits their order, their credit card only gets a pre-authorization (reserve) to reduce their available credit limit; OR When the ...
How to Apply Two or More Credit Cards to an Order
How do you handle an online order if the customer asks if they can pay using two different credit cards? The Volusion system does not allow the customer to enter multiple credit cards when submitting an order, but it does allow the merchant to do ...
Partial Refund of an Order
To provide a partial refund of the customer's payment for an order (e.g. you aren't able to source one of the requested items), select the appropriate link below: If you have not yet captured the payment funds: Partial Refund of an Order (Before ...
Fulfilling an Order at Your Store: What are the steps?
You will probably receive the following types of orders from your online catalog: Valid orders Fraudulent orders Test orders where someone or a bot is experimenting and/or filling in random text in the checkout form Order Handling Process When each ...
Orgill Order Fulfillment Service or SOF: How does it work?
Orgill's Order Fulfillment Service, sometimes called "Small Order Fulfillment" or SOF, is a separate service. If a dealer wants Orgill to fulfill the orders from their online catalog, the dealer needs to separately sign-up with Orgill for the SOF ...
Jump to a Specific Order Number
Login to your catalog Admin area, list your orders, and click an order number to view it's information. When viewing an order's information, there is a small input field in the top-right corner. It defaults to the current order's unique order number. ...
Cancel an Order
This documents how to cancel an entire order for any reason or if a customer changes their mind and asks you to cancel an entire order. [However, if you need to do a partial refund, go here instead.] Quick List Inform customer Void or credit ...
Fulfilling an Order: Which Method?
There are three ways to have orders from your online catalog fulfilled: Sign-up for the separate Orgill Order Fulfillment service (sometimes called the "Small Order Fulfillment" program or SOF). This is currently only available in the United States. ...
Order Shipment Method Selected by User
When viewing an order's detail page, near the bottom are a number of section headings. The sections are usually closed or hidden by default. Click the "Tracking" heading to display the shipment tracking section (if not already shown). On the left ...
Order Print & Packing Slip Options (many)
Login to your catalog Admin area, list your orders, and click an order number to view it's information. When viewing an order's information, there is an "Invoices / Shipping" section near the top which contains some buttons and links. The "Print ...
Notifying Customer or Re-Sending Order Email
Login to your catalog Admin area, list your orders, and click an order number to view it's information. When viewing an order's information, there is a section near the top called "Invoices / Shipping". To re-send the original order confirmation ...
Order Status Changes
Login to your catalog's Admin Area Hover over the "Orders" dropdown menu and click "Process Orders" Click the Order ID (number) for the order you wish to view or work on In the top-left area is "Status". Beside it is a dropdown list where you can ...
Listing Orders
Login to your catalog's Admin Area Hover over the "Orders" dropdown menu and click "Process Orders" This will generate a list of your open orders. If you wish to view canceled or completed orders, then change option "Select" to be "All Orders". If, ...