- Valid orders
- Fraudulent orders
- Test orders where someone or a bot is experimenting and/or filling in random text in the checkout form
When each order is submitted by a customer in your online catalog, the catalog will email a notification message to a predetermined email address to inform the merchant (you) about the new order. Orders do not go directly to Orgill unless you send them to Orgill as described below using BCM.
When you, as the dealer, receive such order notification emails, do
not attempt to process the order from the email message. Instead, you need to
login to your catalog Admin area to review the order details first.
Find the order in the
ORDERS section under
Process Orders. Click the
order number beside the desired order to view the order's information.
Review the order information to determine if you will accept or reject this order. Consider all of the information provided such as does the "Fraud Score" raise any red flags (e.g. a Fraud Score of 1% is good, however higher percentages are progressively questionable), does it look like someone just entered random or bogus text in the checkout form for name, address, etc., has the order been paid by credit card or other valid payment method, etc. In other words, does it look like a valid order that you wish to accept?
For orders which you decide to reject, refer to the "
Canceling an Order" article for details.