Notifying Customer or Re-Sending Order Email

Notifying Customer or Re-Sending Order Email

Login to your catalog Admin area, list your orders, and click an order number to view it's information.

When viewing an order's information, there is a section near the top called "Invoices / Shipping".

To re-send the original order confirmation email message to the customer, in the "Select Email" dropdown box, select "Invoice (to Customer)" and click the [RESEND EMAIL] button.

To re-send the original order confirmation email message to the merchant (you), in the "Select Email" dropdown box, select "Invoice (to Merchant)" and click the [RESEND EMAIL] button.

You can use this dropdown box to send an email to the customer when the order has been partially or fully shipped (i.e. when it leaves your premises) using either "Partially Shipped" or "Shipped" (fully shipped) options and the [RESEND EMAIL] button.

The first time you use any of these features, you might want to generate a small test order to use it to test these email sending options, so you can see what they generate before using them to send information to an actual customer.