Unable to Add Products to a Product Carousel (Impact)

Unable to Add Products to a Product Carousel (Impact)

Issue Description

You are updating a website and trying to add a product to a Product Carousel, but you are unable to search for the product you wish to add. There is a known fix for this issue.

Perform the check below to determine if you are experiencing this issue. If so, then send the specified email below to have the fix applied to your site.

Check If Product Search Works for Product Carousels

In Builder.io, to check if adding products to Product Carousels works as intended, do the following:
  1. Log in to builder.io admin
  2. Go to Structured Data Models > Product carousel
  3. Open any existing carousel
  4. Select [+ Product]
  5. Select [Choose Product]
  6. Search for the product you'd like to add (make sure the product you're searching for is available in the catalog for this dealer

Product Search Returns an Error

If the space is using incorrect API keys, the search will return 'Oh no! There was an error searching for resources' error at the bottom of the page:

If you have received this error, send the following email to Emerge2 Support:
Notes
Subject: Check API keys in Impact - [Client Name]

Tech,

I am experiencing issues with product search for Product Carousels on the [Client Name] Impact site.

Please check if the API keys for this site are correct in builder.io.

Thank you.
Note: Please substitute your client name or site name or domain name for "[Client Name]" in the above email Subject and Message (2 locations).